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Important Information For Our Guests RE: Coronavirus aka COVID-19
We are still open for business. All reservations are being honoured and we are accepting bookings for all future dates.
Rigourous cleaning with disinfectant and bleach is standard operating procedure for us. Guests are welcome to borrow our UV blacklight torch to inspect our cleaning.
Current UK government advice is to avoid restaurants. In light of this we will not be offering our usual full English breakfast to guests until this government advice changes.
As usual, guests are welcome to bring food into the guest house and order take-aways. Our dining room is open 24/7 where plates and cutlery are available. We also have cooking facilities available to guests including a microwave oven, hot plates, grill, steamer etc.
To promote social distancing we are asking guests if they will self check-in wherever possible. More information on that here: Self Check In (opens in a new window).
For customers paying by cash this is not possible to do but if you are paying by card then please give us a call to make payment over the telephone and we can give you your self check-in information. BACS bank transfer is also available as a payment method if preferred.
We are will still on-site and available to guests either in person or by telephone if preferred.
Daily housekeeping is still being offered. If you would like to opt-out of this service please let us know.
We understand that some guests who have already booked with us may wish to cancel or postpone their reservation. If you have made a reservation and wish to cancel it please do so and don’t “no show”. We are still receiving guests and taking new reservations daily, particularly from NHS temporary staff working at South Tyneside Hospital
If you booked directly with us and wish to postpone or cancel your reservation with us please contact us via our website here: Contact Us (opens in a new window).
For reservations made by telephone or online via our website’s standard rates we can either move the reservation to a future available date, issue a full credit towards a future reservation or a full refund can be given to the payment method used at the time of booking.
For reservations made online via our website’s pre-paid non-refundable rates we can either move the reservation to a future available date or we will issue a full credit towards a future reservation.
For reservations made via third party travel agents we unfortunately cannot accept cancellations of these bookings on behalf of guests. Guests must contact the third party travel agents themselves. We are aware that due to high call volumes some of these travel agencies are taking over an hour to answer the phone so please allocate a significant amount of time (and phone battery!) when attempting to reach them.
We will keep our blog updated with any significant changes to the above. Thank you in advance for your cooperation and understanding.
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