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We are being contacted by guests who have booked accommodation with us via online travel agent Booking Holdings who are concerned about receiving messages asking for payment.
Online travel agent Booking Holdings operates using a vast ‘white label’ affiliate network and different website brands to sell our room inventory.
Some of their most well known online travel agency brand names are Agoda, Booking.com, Kayak and Priceline.
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Guests who have booked accommodation with us via Booking Holdings are reporting receiving messages via the online booking site’s messaging platform, email and Android/iOS application asking for payment.
We have included a few examples of these messages below…
None of the above messages are genuine.
We do not send messages like the above to our guests.
If you have received something similar to the above and have sent money or supplied your card details as requested please contact your bank or card issuer’s fraud department immediately.
If you have received messages similar to those above but have not responded to the payment request we advise you to contact the online travel agency brand eg Agoda who you used to make the reservation to verify what pre-payment is required and if any payment needs to be made.
Do not use contact information supplied in the suspected phishing messages to contact your online travel agent.
Use your favourite online search engine and use the contact information supplied on their official website to contact them.
You can find more information about the phishing attacks here…
BBC News – Booking.com Hackers Increase Attacks On Customers (opens in a new window).
BBC – The One Show Watchdog Booking.com (opens in a new window).
Daily Mail – Warnings over ‘scam’ Booking.com emails asking travellers to provide bank card details or risk having their hotel reservation cancelled after customers lose ‘thousands of pounds’ (opens in a new window).
The Observer – Booking.com Customers Targeted by Scam ‘Confirmation’ Emails (opens in a new window).
The Guardian – More Booking.com Customers Come Forward About Scam ‘Confirmation’ Emails (opens in a new window).
Money Saving Expert – Warning – Four Holiday Booking Scams To Watch Out For As £15 Million A Year Lost To Travel Fraud (opens in a new window).
If you have already made your reservation with us and would like to check what payments have been made towards your reservation and what payments are due please submit the following form to us…
If you haven’t booked with us yet our bed and breakfast best price and room availability is here Book Online.
Room information including photographs can be found on the Accommodation page of our website.
Friday 11th September 2026, 15:21 BST
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