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If You Fall Ill With COVID-19 When Visiting

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If you are booked to stay with us this summer there are new protocols in place should you fall ill with COVID-19 aka Coronavirus symptoms during your stay with us.

NHS England

Full information about the current NHS England guidance on guests who develop COVID-19 aka Coronavirus symptoms while staying with us can be found here…

What you need to do if you fall ill with COVID-19 symptoms whilst visiting.

COVID-19 symptoms are…

A new, continuous cough.
High temperature.
A loss or change to your sense of smell or taste.

If you develop COVID-19 symptoms during your visit, do not ignore or try to hide your symptoms. It is important you act quickly to help yourself and protect those around you. It is your responsibility to stay safe and keep others safe.

If you feel unwell and experience any COVID-19 symptoms you must…

Stay indoors and self-isolate.
Arrange a test using your holiday address.

Do not ignore your symptoms: self-isolating and getting tested quickly is the best way that you can stay safe and protect others.

You MUST notify your accommodation provider.

If you need medical advice while you wait for your test results please contact your regular (home) GP or call 111.

If you are staying or travelling with others, they must also self-isolate and take appropriate action based on your test result.

How do I book a test?

Online: (opens in a new window).
Call: 119.
Please use the address of your holiday destination.

Test results are issued by text or email so you do not need to wait for your results if you are due to return home before your result may arrive. You must return home the most direct way and do not use public transport.

What should I do if my test is positive?

If you feel well enough to travel and do not need to use public transport, you should return home as quickly and directly as you can.

If you feel so unwell that you cannot travel or cannot avoid public transport, you should continue to isolate and call 111 for further advice.

It is important that you do not use public transport. You must also tell your accommodation provider that you have tested positive.

If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.

My test was negative, can I stay?

Stay and enjoy your visit as planned but if you need medical assistance please call your own regular GP or 111.

Who to contact if you’re unwell?

If you are ill and need medical advice, call 111 or your own GP.
In the event of a medical emergency, call 999.

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Last online booking received Tuesday 16th August 2022, 09:04 Country United Kingdom


We’re Good To Go

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We are pleased to announce that we have been accredited with the official UK We’re Good To Go cleaning standards award by Visit England.

We're Good To Go Cleaning Award

We’re Good To Go is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

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Coronavirus aka COVID-19

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Important Information For Our Guests RE: Coronavirus aka COVID-19

Coronavirus aka COVID-19

We are still open for business. All reservations are being honoured and we are accepting bookings for all future dates.

Rigourous cleaning with disinfectant and bleach is standard operating procedure for us. Guests are welcome to borrow our UV blacklight torch to inspect our cleaning.

Current UK government advice is to avoid restaurants. In light of this we will not be offering our usual full English breakfast to guests until this government advice changes.

As usual, guests are welcome to bring food into the guest house and order take-aways. Our dining room is open 24/7 where plates and cutlery are available. We also have cooking facilities available to guests including a microwave oven, hot plates, grill, steamer etc.

To promote social distancing we are asking guests if they will self check-in wherever possible. More information on that here: Self Check In (opens in a new window).

For customers paying by cash this is not possible to do but if you are paying by card then please give us a call to make payment over the telephone and we can give you your self check-in information. BACS bank transfer is also available as a payment method if preferred.

We are will still on-site and available to guests either in person or by telephone if preferred.

Daily housekeeping is still being offered. If you would like to opt-out of this service please let us know.

We understand that some guests who have already booked with us may wish to cancel or postpone their reservation. If you have made a reservation and wish to cancel it please do so and don’t “no show”. We are still receiving guests and taking new reservations daily, particularly from NHS temporary staff working at South Tyneside Hospital

If you booked directly with us and wish to postpone or cancel your reservation with us please contact us via our website here: Contact Us (opens in a new window).

For reservations made by telephone or online via our website’s standard rates we can either move the reservation to a future available date, issue a full credit towards a future reservation or a full refund can be given to the payment method used at the time of booking.

For reservations made online via our website’s pre-paid non-refundable rates we can either move the reservation to a future available date or we will issue a full credit towards a future reservation.

For reservations made via third party travel agents we unfortunately cannot accept cancellations of these bookings on behalf of guests. Guests must contact the third party travel agents themselves. We are aware that due to high call volumes some of these travel agencies are taking over an hour to answer the phone so please allocate a significant amount of time (and phone battery!) when attempting to reach them.

We will keep our blog updated with any significant changes to the above. Thank you in advance for your cooperation and understanding.

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Last online booking received Tuesday 16th August 2022, 09:04 Country United Kingdom